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How did a small bingo parlor become the largest gaming company in the world?
They focused on guest service.
William Harrah was emphatic about guest service, focusing on.
In the post-William Harrah era following his death in 1971, the company grew by focusing on venues catering to Middle America, avoiding the brighter spotlight of the flashier Vegas casinos.
Customer surveys can create a competitive casino customer />View all by NBRI.
I see guest service in a casino as more guest sales.
The nicer we treat you, the more you buy.
This is by design.
They have a private limo with a driver for their use at any time.
Some players require this level of treatment to be satisfied.
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The typical guest survey tends to highlight whether a gaming facility is meeting the expectations of its guests, what improvements are necessary, and how it compares to the competition.
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